Customer Service
member benefits
As an exclusive Smileactives Member, you receive the following benefits:
- Regular Savings - Save up to 33% on every auto-delivery order
- Convenient Auto-Delivery Service - Control your shipping frequency and delivery schedule
- Easy Customization - Change the products in your kit at any time
convenient auto-delivery service
The auto-delivery program is one of the many Smileactives membership benefits. It automatically ships your favorite Smileactives products to your door at the frequency that works best for you. You can also reschedule or customize future shipments at any time. It's a simple way to ensure you get the products you want, when you want them. You can change or cancel your auto-delivery service anytime
easy customization
Get only the products you want, when you want them. It is completely flexible. You can change the number of items in your kit anytime. Click login to customize your kit to customize your kit.
ingredients
Where can I find the list of ingredients?
You can find a list of Product Ingredients on the individual product pages or click here to download a copy of our Ingredient Guide.
shipping and returns
How often can I get my kit shipped to me?
After receiving your introductory kit, you may adjust your auto-delivery frequency to suit your individual usage. We will ship you a new kit every 12 weeks if you don't change your shipment interval. It's entirely up to you. Clicklogin to see your next shipment schedule or to manage your shipping frequency. to see your next shipment schedule or to manage yourshipping frequency.
Can I add items to my next shipment?
Yes, you can add new products to your kit anytime, after receiving your introductory kit. Click login to add items to your next kit to add items to your next kit.
How do I return my products?
With our 60-Day Money-Back Guarantee, the return process is straightforward. Simply return the
product(s),even if empty, within 60 days of receipt, for a full refund of your purchase price (minus
shipping and
handling). Please include a copy of your invoice in the package and send it to the following address:
Smileactives Returns
6 Commerce Way
Arden, NC 28704
We suggest that you obtain a Certificate of Mailing from your post office and keep it for your records
until your refund appears in your account. We will always do our best to process your return and issue
your refund as quickly as possible. Once the returned products have been received in our system, we will
credit your account for the price of the items returned. Refunds will be issued in the manner in which
you originally paid (minus shipping and handling). Once received please allow 7 business days to process
your refund.
contact us
OUR PROMISE
Your Money-Back Guarantee
Try Smileactives® for 60 days. If you're not
completely satisfied, simply return the product,
even if empty. (less s&h)
