Customer Service

member benefits

As an exclusive Smileactives Member, you receive the following benefits:

  • Regular Savings - Save up to 33% on every auto-delivery order
  • Convenient Auto-Delivery Service - Control your shipping frequency and delivery schedule
  • Easy Customization - Change the products in your kit at any time
  • 60-Day Money-Back Guarantee on every shipment (minus shipping and handling)

convenient auto-delivery service

The auto-delivery program is one of the many Smileactives membership benefits. It automatically ships your favorite Smileactives products to your door at the frequency that works best for you. You can also reschedule or customize future shipments at any time. It's a simple way to ensure you get the products you want, when you want them. You can change or cancel your auto-delivery service anytimeby contacting customer service via chat or at 888-575-5700. Click login to manage your account online or to contact customer service.

easy customization

Get only the products you want, when you want them. It is completely flexible. You can change the number of items in your kit anytime. Click login to customize your kitChat here Click login to customize your kit.

60-day money-back guarantee

If for any reason you're not completely satisfied, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.

ingredients

Where can I find the list of ingredients?

You can find a list of Product Ingredients here.

shipping and returns

How often can I get my kit shipped to me?

After receiving your introductory kit, you may adjust your auto-delivery frequency to suit your individual usage. We will ship you a new kit every 12 weeks if you don't change your shipment interval. It's entirely up to you. Clicklogin to see your next shipment schedule or to manage your shipping frequency.Chat here Click login to see your next shipment schedule or to manage yourshipping frequency.

Can I add items to my next shipment?

Yes, you can add new products to your kit anytime, after receiving your introductory kit. Click login to add items to your next kitChat here Click login to add items to your next kit.

How do I return my products?

With our 60-Day Money-Back Guarantee, the return process is straightforward. Simply return the product(s),even if empty, within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling). Please include a copy of your invoice in the package and send it to the following address:

Smileactives Returns
6390 Commerce Court
Groveport, OH 43125


We suggest that you obtain a Certificate of Mailing from your post office and keep it for your records until your refund appears in your account. We will always do our best to process your return and issue your refund as quickly as possible. Once the returned products have been received in our system, we will credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (minus shipping and handling). Once received please allow 7 business days to process your refund.

contact us

Click login to manage your account online or to contact customer service.

Have a question about your order, a specific product, or just can't find what you're looking for? Our Smileactives Customer Care team is here to help! Our Customer Care experts are available 7 days a week. Click login to manage your account online or to contact customer service.

EMAIL

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us via email.

PHONE

Call Customer
Service at:
888-575-5700

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LIVE CHAT

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Service experts.