Customer Service

How often can I get my kit shipped to me?

After receiving your introductory kit, you may adjust your auto-delivery frequency to suit your individual usage. You can schedule your subsequent kit to ship every 4 to 20 weeks. We will ship you a new kit every 12 weeks if you don't change your shipment interval. It's entirely up to you. Click here to see your next shipment schedule or to manage your shipping frequency.

If I choose "ship now," am I changing my frequency?

No. The "ship now" option applies only to your next auto-delivery shipment. This option is helpful if you plan to be out of town when your next shipment is due to arrive, or if you run out of your products early. We will adjust future shipment dates to accommodate your one-time "ship now" transaction, but your regular shipping frequency will not change.

Can I add items to my next shipment?

Yes, you can add new products to your kit anytime, after receiving your introductory kit. Simply shop for the product you want and select the "add to kit" button. The item will be included in your next shipment. If you want the product immediately, you can order using the "buy it now" button or you can select the "ship now" button to have the entire kit including the new product sent to you. Click here to add items to your next kit.

How do I return my products?

With our 60-Day Money-Back Guarantee, the return process is straightforward. Simply return the product(s), even if empty, within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling). Please include a copy of your invoice in the package and send it to the following address:

Smileactives Returns
6 Commerce Way
Arden, NC 28704

We suggest that you obtain a Certificate of Mailing from your post office and keep it for your records until your refund appears in your account. We will always do our best to process your return and issue your refund as quickly as possible. Once the returned products have been received in our system, we will credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (minus shipping and handling). Once received please allow 7 business days to process your refund.

Will Smileactives products work on all types of teeth?

Smileactives will work on all types of teeth including natural teeth, veneers, crowns, bonding and even dentures.

How long will it take to see results?

Results vary for each individual and for each product. Some people may see results in 3-7 days; for some it will take a little longer. This process is a gradual one. Please remember that there are a lot of factors that go into how long the process takes, such as age, medication, eating habits, dental work, etc. It all depends on the stains, how long they have been there, and how deeply rooted they are in the enamel.

POWER WHITENING GEL

What is the active ingredient in the Smileactives Power Whitening Gel?

Hydrogen peroxide at a 9% concentration.

How does the Smileactives Power Whitening Gel work?

When combined with your regular toothpaste, the Power Whitening Gel turns normal toothbrushing into a powerful whitening session. The Smileactives Power Whitening Gel features patent pending Polyclean ^® technology, which generates an ultra-fine foam that whitens the whole tooth, not just the front, and reaches all the grooves and crannies.

Do I need to use any kind of special toothpaste with the Smileactives Power Whitening Gel?

You can use your favorite fluoride or non-fluoride toothpaste with the Power Whitening Gel - no special toothpastes are required!

Can I use the Smileactives Power Whitening Gel by itself?

No, the Power Whitening Gel is designed to be used only by combining it with toothpaste.

How often can I use the Smileactives Power Whitening Gel?

Use the Power Whitening Gel alongside your regular toothpaste every time you brush.

What kinds of tooth stains will the Smileactives Power Whitening Gel remove?

Tooth staining caused by coffee, tea, red wine, smoking, dark-colored fruits and vegetables.

POLYCLEAN® TECHNOLOGY

What is Polyclean® technology?

Polyclean ^® is Smileactives proprietary technology that creates a powerful foaming action that works in hard-to-reach grooves and crannies for better stain removal than toothpaste alone.

Is Polyclean® safe on dental work?

Polyclean ^® will not harm any dental work. It helps whiten teeth, bonding caps, veneers, and dentures, and removes coffee, tea, red wine and other stains. Our whitening products can be used as directed every day without harm or detriment.

ADVANCED TEETH WHITENING PEN

What is the active ingredient in the Smileactives Advanced Teeth Whitening pen gel?

Hydrogen peroxide at a 12% concentration.

How does the Smileactives Advanced Teeth Whitening Pen work?

The Advanced Teeth Whitening Pen is fast, effective, and super-convenient on-the-go teeth whitening. With this formula, the gel dries onto your teeth, so no need for strips or trays. Designed in a sleek, chic package for anytime use, you can use it after meals or in between meetings. The whitening gel is designed to quickly penetrate deep into tooth enamel, grooves and crannies. Just brush onto teeth and voila!

How often can I use the Smileactives Advanced Teeth Whitening Pen?

Up to 4 times daily, depending on the severity of tooth staining.

What kinds of tooth stains will the Smileactives Advanced Teeth Whitening Pen remove?

Tooth staining caused by coffee, tea, red wine, smoking, dark-colored fruits and vegetables.

When is the best time to use the Smileactives Advanced Teeth Whitening Pen?

Just after brushing your teeth in the morning and evening, and if possible within a few hours after eating or drinking any tooth staining foods or beverages (coffee, tea, colas, blueberries, beets, red wine, etc.). Also, it is best not to eat or drink anything for at least 20 minutes after applying the gel, as the gel keeps working for several minutes after applying to the teeth.

VIBRITE SONIC TOOTHBRUSH

How often should I use my Vibrite Sonic Toothbrush?

Just like a typical toothbrush, you should use your Vibrite Sonic Toothbrush at least twice a day, every day, and remember to floss daily, too.

How do I charge my Vibrite Sonic Toothbrush?

Charge your new Vibrite Sonic Toothbrush a minimum of 24 hours prior to your first brushing. Then feel free to store your Vibrite Sonic Toothbrush in the charger base when not in use, plugged in, for maximum battery life. Your brush can retain a charge for approximately two weeks of normal use (two times a day).

Why doesn't the charging light on my Vibrite Sonic Toothbrush turn on when I place the handle in the charging case?

This usually means the brush is fully charged. When the battery's low that's when the light will come on to show you the battery's getting recharged.

How does the timer on the Vibrite Sonic Toothbrush work?

The built-in brushing timer will guide you to brush for the dentist-recommended two minutes. The timer has a 30-second interval which will tell you when it's time to switch to another quadrant of your mouth.

I feel a tingling sensation when I first use my Vibrite Sonic Toothbrush. Is this normal?

Yes, it is because the Vibrite Sonic Toothbrush cleans differently, it can feel strange to new users. The most common reaction to using a sonic toothbrush for the first time is a tingling sensation on the gums, which is not harmful. Also, you do not need to apply as much pressure when using the Vibrite toothbrush as you do with a manual toothbrush. In a short time, brushing with the Vibrite toothbrush will feel completely normal.

Should my gums be tender after I use my Vibrite Sonic Toothbrush?

If you have gum disease, haven't been using a power toothbrush or don't floss regularly, you may experience some tenderness with your Vibrite Sonic Toothbrush. Be sure you're applying only light pressure to your teeth and gums. Your gums should feel less tender within a few days of use.

How do I avoid "splattering" when using my Vibrite Sonic Toothbrush?

Be sure to place the brush head in your mouth before you press the power button and keep your mouth closed around the brush while brushing.

Do I have to store my Vibrite Sonic Toothbrush handle and brush heads in the charging case?

Given that you cannot overcharge your Vibrite Sonic Toothbrush, feel free to store it in the charging case along with the brush heads. Since your Vibrite will hold its charge for approximately two weeks of normal use (brushing twice a day for two minutes), you can also choose to keep it out of the charger for much of the time. Also Vibrite's extended charge time makes it perfect for travel.

How often should I replace my brush head?

We recommend replacing your brush head every 3 months. Brush heads should be replaced even if they don't look worn because an overly used brush head compromises the effectiveness of your Vibrite sonic toothbrush. Make sure you purchase authorized Vibrite brush heads that are designed to fit your handle.

CANCELLATIONS

How can I change or cancel my order?

If your order has not shipped yet, you can make changes online by going to the "My Account" tab and selecting "My Next Kit". If you'd like to cancel any future orders, you can chat with us online ( click here to login and access the chat feature) or you can call us at 888-575-5700 .

If your order has already been processed for shipping, you cannot make changes or cancel that shipment, but you can return your shipment once it's received. If for any reason you're not completely satisfied with your purchase, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.